milan99 Casino & Sportsbook Service Notice
We at milan99 operate an online gaming and sportsbook platform available only in jurisdictions where local law permits. This notice sets out the legal framework under which we operate, the jurisdictions we serve, and the responsibilities of users who access our services.
Our platform offers live-dealer tables, slot games, and sportsbook markets. We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to mobile banking, local payment, online payment, and e-wallet virtual accounts. All services are subject to local law and user verification.
Users are solely responsible for verifying that access and use of milan99 comply with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited.
Service Availability and Jurisdiction
Where We Operate
We at milan99 operate our services only in jurisdictions where local law permits online gaming and sportsbook wagering. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users attempting to access milan99 from prohibited jurisdictions may find their accounts suspended or closed.
The legality of online gaming varies by region and changes over time. It is your responsibility to verify that access and use of milan99 comply with the laws of your own jurisdiction before creating an account or depositing funds. If you are unsure, consult local authorities or a legal advisor.
Account Eligibility and User Responsibility
When you create an account on milan99, you represent that you are of legal age in your jurisdiction and that access and use of our services comply with local law. You are responsible for ensuring that all information you provide during account registration is accurate and current.
We do not knowingly accept accounts from users in jurisdictions where our services are prohibited. If we discover that you are accessing milan99 from a prohibited jurisdiction, we may suspend or close your account. Any balance in a suspended account will be held pending resolution of the jurisdictional issue.
Payment Methods and Compliance
We accept deposits through eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet virtual accounts. Each payment method is subject to the terms and conditions of your payment provider.
We do not accept deposits from third-party accounts. Your deposit must come from an account registered in your name. We verify this during the deposit process. If we detect a deposit from a third-party account, we may reverse the transaction and close your account.
- Deposits are credited to your account balance immediately upon confirmation by your payment provider.
- We do not charge deposit fees, but your bank or e-wallet provider may.
- Withdrawals are processed back to your original payment method.
- We review every withdrawal to verify your account balance and confirm identity verification is complete.
Withdrawal review is mandatory
We review every withdrawal request to verify your account balance, confirm identity verification is complete, and comply with local regulations. This process protects both you and our platform. Processing times vary based on the amount, your account history, and banking load.
Data Privacy and Legal Compliance
Data Collection and Privacy
We collect your personal information — name, email, phone number, date of birth, and government ID — to verify your identity and comply with local regulations. We do not sell your data. We do not share it with third parties except where required by law.
Your payment information is encrypted and stored separately from your account profile. All communication between your device and our servers is encrypted using industry-standard SSL protocols. Your password is hashed and never stored in plain text.
Identity Verification and KYC
Before you can withdraw funds from your milan99 account, we require identity verification. This includes uploading a clear scan of your government-issued ID and a recent selfie. We use this information to confirm your identity and prevent fraud. The verification process typically completes within one business day.
We maintain these verification records to comply with local anti-money-laundering and know-your-customer regulations. We do not share your ID information with third parties except where required by law.
Account Security and Password Management
Your milan99 account is protected by a password you set during registration. We recommend using a strong, unique password — at least 12 characters, mixing letters, numbers, and symbols. Do not share your password with anyone, including milan99 staff. We will never ask for your password via email or chat.
If you forget your password, use the "Forgot password" link on the login page. We send a reset link to your registered email. Click the link, set a new password, and log in. If you do not receive the email, check your spam folder or contact our support team.
Dispute Resolution and Legal Inquiries
If you have a legal question or dispute regarding your milan99 account, contact our support team. We maintain a formal dispute resolution process. We will not close your account or restrict your access while we investigate your complaint.
For legal inquiries from government agencies or law enforcement, we comply with valid legal requests. We may disclose account information, transaction history, and personal data where required by law. We do not disclose information in response to informal requests.
Changes to This Notice
We may update this notice at any time. We will notify you of material changes via email or in-app notification. Your continued use of milan99 after we post changes constitutes your acceptance of the updated notice. If you do not agree with the changes, you may close your account and request a withdrawal of your balance.